Common wear parts are included with the metal duct fabrication machine upon shipment. For urgent requirements, spare parts support is available via global air freight delivery to minimize equipment downtime.

Multi-Dimensional Training and Installation Support

We offer various methods for metal duct fabrication equipment operation training to ensure users can quickly get started:

• In-factory acceptance and training: Customers are welcome to visit the factory for pre-acceptance and on-site practical operation training.
• Video tutorial resources: A complete set of English operation tutorial videos is provided for remote self-paced learning.
• Remote real-time guidance: Support for online, real-time diagnosis and operation guidance from engineers.
• On-site commissioning and training: If requested, we can dispatch engineers to the customer's site for equipment installation, commissioning, and system training.

Services such as in-factory acceptance, video learning materials, and online diagnosis are provided free of charge.

Should a customer require on-site commissioning and training, we only charge for international travel, food, and accommodation costs, with no additional service fees.

Efficient Fault Response Mechanism

• Real-time online diagnosis: Remote troubleshooting and guidance provided via platforms like WhatsApp.
• Video/graphic technical support: Customers can send videos or detailed descriptions of faults, and we will reply with corresponding solutions.
• On-site resolution: If remote troubleshooting is unsuccessful, we will promptly arrange for an engineer to travel to the site for repair.